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Our Guarantee

Our Guarantee for the Original Tuff Bed, Round Tuff Bed, and Orthopedic Tuff Bed 

If your dog chews through the cover, it is covered under our warranty. We will send out, free of charge, one replacement bed cover (not including bed fill). This one-time warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. 
 
If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement cover arrives and/or when the dog grows out of the chewing phase.
 
Please note that only products in our TUFF Series lineup are covered by this Chew Proof Guarantee. Beds with the following materials are not covered by the Chew Proof Guarantee (though they are extremely comfortable): Microfiber, LUX material, and Denim.
 
Our Guarantee for the Orthopedic TUFF Crate Pad
 
The Orthopedic TUFF Crate Pad is a mattress style bed, and is covered by the same warranty as the other TUFF mattress style beds. This means if your dog chews through the cover we will replace the cover once free of charge, and with free shipping (not including pad fill). This one-time warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. 
 
Our Guarantee for the Mini Tuff Bed and Tuff Bed Crate Pad 
 
This is a one-time warranty per order. If your dog chews through the Mini Tuff Bed or Tuff Bed Crate Pad, it is covered under our warranty. We will honor and replace the Mini Tuff Bed or Tuff Bed Crate Pad free of charge. This warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. Please note the Orthopedic TUFF Crate Pad is a mattress style bed and the warranty applies only to the cover; please see above for more info on the Orthopedic Crate Pad.
 
If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement bed arrives and/or when the dog grows out of the chewing phase.
 
Our Guarantee for the Cujo Cot 

A one-time warranty per order; if your dog manages to chew the Cujo Cot it's covered. We will honor and replace the Ballistic Material and/or Tuff Frame, dependent on the extent of damage, free of charge. This warranty is available for 120 days from the day that K9 Ballistics shipped out the purchase.

If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement cover arrives and/or when the dog grows out of the chewing phase.
 
 
10 Year Warranty for Orthopedic Mattresses

 
A one-time warranty per order; if your orthopedic mattress flattens more than 2 inches or 50% in 10 years we will replace it free of charge. Flattening due to normal use is covered under this warranty. We will not replace mattresses which have flattened due to destructive behaviors such as chewing or scratching. We will not replace mattresses which have flattened due to water damage or exposure to urine. When cleaning the mattress, please let it air dry before allowing your dog to use it, as this could damage the foam.
 
To claim the warranty replacement, simply send us a photo of the mattress beside a tape measure or ruler. Please remove the outer cover before photographing the damaged fill, as this will help us see the flattened area. You may send the photographs and your order information to [email protected] to claim the orthopedic mattress warranty. 
 
 

100% Satisfaction Guarantee for Luxury Beds

If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. K9 Ballistics has a 100% satisfaction guarantee on the workmanship of our product, which applies to the Luxury beds only. You are more than welcome to return it back to us up to 7 days after receiving the product for an exchange only. Simply notify us via email with a photo of the workmanship in question and the order number to [email protected] to claim the guarantee.

We can not receive or exchange covers which have been used by your dog, or mattresses with punctured vacuum packaging. If the mattress has been removed from the vacuum packaging we will not exchange that item. Please note any chew proof bed warranty claims should be sent to [email protected] and NOT [email protected]

 

 How to Process a Warranty Claim 
 
 What we need to process a warranty is: 
  1.  An email sent by the person who placed the order (usually you) with your name and address 
  2. A photo of the damage (you can also include a photo of the culprit if you like). You do not need to send us your bed or cover. 
Send email with pictures to [email protected] . It usually takes us five to seven business days to get back to you. 
 
If you do not wish to enact your warranty, we can refund you 50% of the cost of the item provided that a picture of the damage is sent to us.

 

General Return & Exchange Policy 

Returns 

If you want to return a bed which has NOT come into contact with your dog and the vacuum seal has not been broken, we will issue you a 75% refund (25% restocking fee) and it must be returned within 10 days from the product being received. 

Please note that embroidered items cannot be returned or exchanged.

Size Exchanges 

If you ordered a bed that is too large or too small and would like to return or exchange it, please send an email with your invoice number and name to [email protected] We accept exchange requests up to 10 days after you receive the product. If you want to exchange your bed for a larger size, simply send us your unused bed along with a check (or money order) for the difference and we will send you the correct bed. In order to enact the exchange the vacuum seal must not be broken. If you wanted a smaller size, send your unused bed to us and we will send you the correct bed and a credit will be issued. 

For example, if you ordered a Medium size bed ($79) and realized that you would rather have an Large bed ($109), send a check or money order for the $30 difference along with your unused bed back to us. We'll send out your new bed thereafter.