Frequently Asked Questions
What is Ballistic Fabric?
Ballistic Fabric is a thick, tough, synthetic material used for a variety of applications. Ballistic fabric was originally developed by the DuPont corporation as a material for flak jackets to be worn by World War II airmen. The term ballistic fabric takes its name from the fact that it was intended to protect its wearers from flying debris and fragmentation caused by bullet or artillery shell impacts.
What is "Hydro-fuge" Technology?
Our Polyester filled mattresses come with our ventilated Hydro-Fuge mattresses inside for good air permeability and heat dissipation. Hydo-fuge technology means that they have good water permeability (water passes right through them). They are also channeled to prevent clumping, and filled with our eco-friendly recycled fiber.
What happened to the zippers?
In our efforts to make our beds the most chew-proof beds possible, we've removed the zippers and replaced them with concealed, industrial strength, Velcro closures on the undersides of the beds. Past versions of our beds had zippers, but thanks to some great feedback from our fine customers, we were able to spot this issue and make the change. Zippers were a weak point that appealed to chewing dogs, it was the first part on the beds that these dogs would go after and that was dangerous. What resulted was a design change that is not only more durable, but a safer product for your dog that reduces the temptation to chew in this area and potentially damage the bed.
What makes your ballistic fabric superior to other bed materials?
Canvas and fabric beds are not chew proof by any means. You have to remember, dogs have been known to chew through materials that you'd never even imagine a dog could chew through. Our military-grade ballistic material is used specifically for it's durability and toughness, which makes for a longer-lasting, chew proof product that outlasts other beds made from inferior materials. Most companies take an off the shelf fabric, one made for furniture or luggage, and use it on a dog bed. We've designed our own fabric built around the function of a dog bed. We've recently upgraded our ballistic material to be Ripstop, which means its now even better at withstanding moderate chewing and scratching. Our fabric is waterproof, so it can withstand rain, outdoor conditions with its UV protection, and pets which may be incontinent. There is nothing on the market that is built better. This is the best option for an all around durable bed. We have paid extreme attention to all the details.
Are your beds really "chew proof"?
To be fair, there's really nothing short of hard metal that is absolutely "chew proof" - dogs have been known to chew through kevlar, wood, bricks, chain link fences and light metals just to name a few! If a dog has the ability and wants to bad enough, they can chew through most materials. However, we advertise our beds as "chew proof", and we stand behind our beds as the most chew proof products available. Ultimately, what makes our beds "chew proof" is not only the materials that we use, but also our 90 Day Chew Proof Warranty!
My dog is a heavy chewer, which bed do you recommend?
The Cujo Cot should be the go to bed for all medium or heavy chewers. With our "No Chew" design, hidden fabric edges, and durable corner covers, and aluminum frame, there is nowhere for dogs to get ahold of the fabric on the bed. Once your dog is conditioned not to chew a TUFF bed or TUFF Bed Crate Pad can be added for extra comfort.
What if my dog does manage to chew up this bed?
We have a 90 Day Chew Proof Guarantee on all Original, Round, Orthopedic, Mini TUFF Beds and TUFF Pads. If your dog does manage to chew through one of the TUFF Beds within the guarantee period, we'll replace the cover, free of charge. If your dog manages through our TUFF Pads or Mini TUFF Beds, we'll send out a free replacement. We're that confident!
Aren't all dog beds the same? What makes yours so different?
Our beds are actually built to inhibit the dog's ability to chew them. For starters, the covers of our beds are made out of military grade 1680 denier ballistic nylon, the same material worn as body armor by US combat forces! Unlike other beds, our ballistic nylon is far more chew resistant than cloth or other cheap fabrics that can be ripped apart at the seams. We take extra pains to engineer our beds with concealed Velcro closures on the bottom of the beds to minimize the dog's temptation and ability to chew in this area. Rounded corners and solid, well-sewn seams also greatly reduce the possibility of the dog grabbing hold of a weak seam.
What about cleaning the bed?
Our beds are super-easy to clean! First separate the cover and the fill and place in the washing machine separately. Close the Velcro on the cover completely before washing. Make sure to wash on delicate and cold. Air dry or line dry are the best way to dry the bed. Heat drying is not recommended. Please note vomit and urine have corrosive properties which can penetrate through the water resistant cover damaging the inner fill. Clean all urine and vomit immediately with a dry towel. Remove the inner fill and wash the bed cover using the instructions mentioned above. Customers in the past have told us that a deodorizer (ex. Febreeze) can take away the urine or vomit smell.
Is there any kind of assembly required for the TUFF beds?
Our TUFF beds require minimal assembly. Simply place the cover over the fill and close the Velcro. If you are having trouble placing the cover over the fill, try placing the cover on the floor (Velcro side up). Fold the fill and insert one side into one part of the Velcro. With one side in, unfold the fill while inserting the remaining portion into the second half of the cover. Close the Velcro and you're done!