Cancel or Change an Existing Order
To cancel or change your order, please contact us immediately.
Cancellations and changes can be difficult to accommodate, but you can be sure we'll do our absolute best to get your pup the right bed as quickly as possible. Please contact us soon as possible so that we can try to make the change. Once an order is embroidered or shipped, we cannot cancel or make changes to it.
We cannot guarantee a successful cancellation or order change, but if you contact us before 2 PM EST (11 AM PST) on the same day the order is placed, we can usually accommodate the request. Requests received after that time are usually too late for us to catch in time, but we will still make the attempt.
We try to ship all orders within 2-3 business days. Orders with embroidery take a little longer, with an additional 3 - 5 days. Please note that there may be additional delays for shipping during holidays due to increased demand. If you need your order by a specific date, please contact us directly for assistance. To avoid any fees or delays please alert us to order changes immediately by contacting us. You may check if an order has shipped by logging into your account, or by checking your email for a shipping confirmation message from us. Please let our Customer Care Team know if you have any questions.