Our Guarantee

Our Guarantee for the Original Tuff Bed, Round Tuff Bed, and Orthopedic Tuff Bed 

If your dog chews through the cover, it is covered under our warranty. We will send out, free of charge, one replacement bed cover (not including bed fill). This one-time warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. 
 
If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement cover arrives and/or when the dog grows out of the chewing phase. Replacements are shipped for free to any location within the 48 contiguous United States.
 
Please note that only products in our TUFF Series lineup are covered by this Chew Proof Guarantee. Beds with the following materials are not covered by the Chew Proof Guarantee (though they are extremely comfortable): Microfiber, LUX material, and Denim.
 
Our Guarantee for the Orthopedic TUFF Crate Pad
 
The Orthopedic TUFF Crate Pad is a mattress style bed, and is covered by the same warranty as the other TUFF mattress style beds. This means if your dog chews through the cover we will replace the cover once free of charge, and with free shipping (not including pad fill). The replacement cover is shipped for free to any location within the 48 contiguous United States. This one-time warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. 
 
Our Guarantee for the Mini Tuff Bed and Tuff Bed Crate Pad 
 
This is a one-time warranty per order. If your dog chews through the Mini Tuff Bed or Tuff Bed Crate Pad, it is covered under our warranty. We will honor and replace the Mini Tuff Bed or Tuff Bed Crate Pad free of charge. This warranty is good for up to 90 days from the day that K9 Ballistics shipped out your purchase. Replacements are shipped for free to any location within the 48 contiguous United States. Please note the Orthopedic TUFF Crate Pad is a mattress style bed and the warranty applies only to the cover; please see above for more info on the Orthopedic Crate Pad.
 
If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement bed arrives and/or when the dog grows out of the chewing phase.
 
Our Guarantee for the Cujo Cot 

A one-time warranty per order; if your dog manages to chew the Cujo Cot it's covered. We will honor and replace the Ballistic Material and/or Tuff Frame, dependent on the extent of damage, free of charge. This warranty is available for 120 days from the day that K9 Ballistics shipped out the purchase. Replacements are shipped for free to any location within the 48 contiguous United States.

If you notice any damage of our product resulting from chewing or scratching, we recommend immediately removing the bed from your dog's access. Some dogs like to eat their bedding, so for your animals' health we recommend waiting to reintroduce the bed when the replacement cover arrives and/or when the dog grows out of the chewing phase.
 
 
10 Year Warranty for Orthopedic Mattresses
 
 
A one-time warranty per order; if your orthopedic mattress flattens more than 2 inches or 50% in 10 years we will replace it free of charge. Flattening due to normal use is covered under this warranty. We will not replace mattresses which have flattened due to destructive behaviors such as chewing or scratching. We will not replace mattresses which have flattened due to water damage or exposure to urine. When cleaning the mattress, please let it air dry before allowing your dog to use it, as this could damage the foam.
 
To claim the warranty replacement, simply send us a photo of the mattress beside a tape measure or ruler. Please remove the outer cover before photographing the damaged fill, as this will help us see the flattened area. You may send the photographs and your order information to [email protected] to claim the orthopedic mattress warranty. Replacements are shipped for free to any location within the 48 contiguous United States.
 
 

100% Satisfaction Guarantee for Luxury Beds

K9 Ballistics has a 100% satisfaction guarantee on the workmanship of our product, which applies to the Luxury beds only. If you notice a defect in the stitching or material, please send a photo of the defect to [email protected] and we will replace the defective item free of charge. 

We can not receive or exchange covers which have been embroidered, used by your dog, or damaged. Please note that LUX, Denim, and Easy Clean items are not meant to be chew resistant and are not covered by the 90 day Chew Proof Guarantee. They are not eligible for replacement if damaged from chewing, digging, or scratching. 

 

 How to Process a Warranty Claim 
 
 What we need to process a warranty is: 
  1.  An email sent by the person who placed the order (usually you) with your name and address 
  2. A photo of the damage (you can also include a photo of the culprit if you like). You do not need to send us your bed or cover. 
Send email with pictures to [email protected] . It usually takes us five to seven business days to get back to you. If you are located in Hawaii or Alaska, there is a $25 shipping fee for any warranty replacements. 
 
If you do not wish to enact your warranty, we can refund you 50% of the cost of the item provided that a picture of the damage is sent to us.

 

Returns and Exchanges

We allow returns and exchanges on an order within the first thirty days of receipt if the item(s) are in new, unused condition. Items that have been personalized with embroidery cannot be returned. If you wish to initiate a return or exchange, please contact us at [email protected] for the RMA number and return address. We do not provide prepaid return labels for returns, but you may ship it back using whichever carrier is most cost-effective for you. Once the item has been received and processed a full refund will be issued. Please allow up to 3-5 days for the refund to be processed.

If the item has been damaged it is not eligible for return or exchange. Please contact our warranty team at [email protected] for assistance.