Guarantee

Returns, Exchanges, and Warranty Information

Durability and Commitment You Can Trust

Designer

Designer and Lux Products

30-Day Warranty

Chew Resistant

K9 Ballistics Tough Beds

120-Day Warranty

Chew Proof

K9 Ballistics Cot

180-Day Warranty

Designer

30-Day Warranty

 
Tough
Microfiber or Denim Fabric
Not for Chewers
Machine Washable
Custom Embroidery Available
S–XXL
Water/Pee Resistant
Return in 30 days if the item is unused in original box
30-Day Manufacturing Warranty
30 Day Warranty for any manufacturer defect, not inclusive of damage made by a dog. Warranties are handled on a case-by-case basis. Click here to submit a warranty claim.
Receive one free cover replacement if there is a manufacturer defect. If you ordered custom embroidery we will provide it again free of charge.
Photos required
$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges.
Item must be in the original box for returns and exchanges and sent back within 30 days.
Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.
Custom embroidery items cannot be exchanged or returned.
To purchase a new cover click here.
To purchase a new liner click here.
To purchase a new mattress click here.

Chew Resistant

K9 Ballistic Tough Bed

120-Day Warranty

 
Tougher
K9 Ballistic Proprietary Fabric
For Diggers and Moderate Chewers
Machine Washable
Some Custom Embroidery Available
S–XXL
Water Resistant Ballistic Fabric
Return in 30 days if the item is unused in original box
120-Day Damage Warranty
120 Day Warranty includes damage made to the bed by a dog, including creating holes, rips, and tears by chewing. We do not replace the mattress. We recommend removing the bed as soon as damage is made to preserve the mattress. Warranties are handled on a case-by-case basis. Click here to submit a warranty claim.
Receive one free cover replacement within 120 days after receiving the bed. If you ordered custom embroidery we will provide it again free of charge.
Photos required
$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges.
Item must be in the original box for returns and exchanges and sent back within 30 days.
Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.
Custom embroidery items cannot be exchanged or returned.
To purchase a new cover click here.
To purchase a new liner click here.
To purchase a new mattress click here.

Chew Proof

K9 Ballistic Cot

180-Day Warranty

 
Toughest
K9 Ballistic Proprietary Fabric
For Persistent Power Chewers
Spot Cleanable
Embroidery Not Available
S–XXL
Indoor and Outdoor Durability
Return in 30 days if item is unused in original box
180-Day Damage Warranty
180 Day Warranty includes damage made by a dog, including creating holes, rips, and tears by chewing, dragging, or pushing the cot. Remove the cot as soon as damage occurs. Warranties are handled on a case-by-case basis. Click here to submit a warranty claim.
Receive one free cot replacement including the frame within 180 days of receiving the cot.
Photos required
$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges. .
Item must be in the original box for returns and exchanges and sent back within 30 days.
Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.
No custom embroidery is available for cots.

To purchase a new cot click here.
To purchase different leg heights click here.