Frequently Asked Questions
What is Ballistic Fabric?
Ballistic Fabric is a thick, tough, synthetic material used for a variety of applications. Ballistic fabric was originally developed by the DuPont corporation as a material for flak jackets to be worn by World War II airmen. The term ballistic fabric takes its name from the fact that it was intended to protect its wearers from flying debris and fragmentation caused by bullet or artillery shell impacts.
What is "Hydro-fuge" Technology?
Our Polyester filled mattresses come with our ventilated Hydro-Fuge mattresses inside for good air permeability and heat dissipation. Hydo-fuge technology means that they have good water permeability (water passes right through them). They are also channeled to prevent clumping, and filled with our eco-friendly recycled fiber.
What happened to the zippers?
These TUFF Velvet crate pads come as a single unit of ripstop ballistic nylon stitched around a polyester core, so there are no zippers or closures for your dog to target.
What makes your ballistic fabric superior to other bed materials?
Canvas and fabric beds are not chew proof by any means. You have to remember, dogs have been known to chew through materials that you'd never even imagine a dog could chew through. Our military-grade ballistic material is used specifically for it's durability and toughness, which makes for a longer-lasting, chew proof product that outlasts other beds made from inferior materials. Most companies take an off the shelf fabric, one made for furniture or luggage, and use it on a dog bed. We've designed our own fabric built around the function of a dog bed. We've recently upgraded our ballistic material to be Ripstop, which means its now even better at withstanding moderate chewing and scratching. Our fabric is waterproof, so it can withstand rain, outdoor conditions with its UV protection, and pets which may be incontinent. There is nothing on the market that is built better. This is the best option for an all around durable bed. We have paid extreme attention to all the details.
Are your beds really "chew proof"?
To be fair, there's really nothing short of hard metal that is absolutely "chew proof" - dogs have been known to chew through kevlar, wood, bricks, chain link fences and light metals just to name a few! If a dog has the ability and wants to bad enough, they can chew through most materials. However, we advertise our beds as "chew proof", and we stand behind our beds as the most chew proof products available. Ultimately, what makes our beds "chew proof" is not only the materials that we use, but also our 90 Day Chew Proof Warranty!
My dog is a heavy chewer, which bed do you recommend?
The Cujo Cot should be the go to bed for all medium or heavy chewers. With our "No Chew" design, hidden fabric edges, and durable corner covers, and aluminum frame, there is nowhere for dogs to get ahold of the fabric on the bed. Once your dog is conditioned not to chew a TUFF bed or TUFF Bed Crate Pad can be added for extra comfort.
What if my dog does manage to chew up this bed?
We have a 90 Day Chew Proof Guarantee on all Original, Round, Orthopedic, Mini TUFF Beds and TUFF Pads. If your dog does manage to chew through one of the TUFF Beds within the guarantee period, we'll replace the cover, free of charge. If your dog manages through our TUFF Pads or Mini TUFF Beds, we'll send out a free replacement. We're that confident!
Aren't all dog beds the same? What makes yours so different?
Our beds are actually built to inhibit the dog's ability to chew them. For starters, the covers of our beds are made out of military grade 1680 denier ballistic nylon, the same material worn as body armor by US combat forces! Unlike other beds, our ballistic nylon is far more chew resistant than cloth or other cheap fabrics that can be ripped apart at the seams. Rounded corners and solid, well-sewn seams also greatly reduce the possibility of the dog grabbing hold of a weak seam.
What about cleaning the bed?
Our pads are super-easy to clean! Since there is no removable cover on these pads, simply place the entire pad in your washer and wash with cold water on delicate. Heat drying is not recommended, but if air-drying is not possible you may tumble dry these pads on the lowest heat setting. The heat and friction of the dryer may shorten the lifespan of the material so this method should only be used when absolutely necessary. Please note vomit and urine have corrosive properties which can penetrate through the water resistant cover. Clean all urine and vomit immediately with a dry towel. Customers in the past have told us that a deodorizer (ex. Febreeze) can take away the urine or vomit smell; washing the bed with a half a cup of white vinegar will also help break down stubborn odors.
Is there any kind of assembly required for the TUFF beds?
There is no assembly required for the TUFF Velvet crate pad. Simply remove the pad from the packaging, unfold, and it's ready to go! If your dog seems wary of the new bed or likes to chew on new things, washing the pad when you first receive it can help reduce the dog's urge to chew it.