Shipping, Returns & Exchanges

SHIPPING

All orders are shipped via FedEx or UPS Home Delivery. Expedited shipping is not available currently. Please note that since FedEx Home Delivery does not deliver to P.O. Boxes, you will need to provide a physical address when ordering so that we can ship the order out to you. 


You will receive a shipping confirmation email when your order is processed to leave our warehouse, with a FedEx tracking number to track the shipment. Once shipped, please allow an additional 1–3 business days for your package to arrive, based on your location. Please see our map below for an estimated on Fedex delivery times.

We apologize for the inconvenience, but due to the shipping costs involved we currently do not ship outside the 48 contiguous continental United States. For Alaska, Hawaii, US territories, FPO/APO and international addresses, please consider a forwarding service like reship.com to have the order delivered to you.


GENERAL RETURN & EXCHANGE POLICY



Return in 30 days for 100% store credit if the item is unused in the original box. We cannot accept returns on used products because we can’t resell a used item. Nobody wants their dog on a used bed! Items must be free of dirt & pet hair. Orders that are sent back to us in anything except the original box will incur additional freight charges, from the carrier, that are out of our control and will be deducted from the order amount to be credited back.


Custom embroidery items cannot be exchanged or returned. 


Click here to submit a return claim. 


Click here to submit an exchange request. 


Items do not qualify for return or exchange if they:

  1. Have been personalized with embroidery
  2. Are Open Box items
  3. Have had their tags removed
  4. Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
  5. Have been washed
  6. Have been damaged
  7. Were received more than 30 days ago

All returns are thoroughly inspected upon receipt. We reserve the right to deny store credit to any items returned to us that are not in new, unused condition. Custom embroidery items cannot be exchanged or returned. Open Box items are final sale and cannot be returned or exchanged. 


We provide return labels for items exceeding $30 only if the item is sent back in the original box. There is no fee for using our label if you are exchanging the order. If you are returning the order without placing a new one, a $30 shipping fee per box will be deducted from the refund unless you opt for store credit. Returns must be dropped off at the appropriate carrier in order to be sent back, as we are unable to arrange pickups.


If you no longer have the original box, we cannot provide a return label and you are responsible for shipping it back. If our return label is used on any box other than the original (or no box at all), the full cost of the shipping label will be deducted from the final refund regardless of whether you opt for credit back to your card or store credit. If the cost of the label exceeds the value of the returned item, no credit will be given.


Please note that we are unable to provide prepaid labels for the return or exchange of items that are valued at $30 or less.

Once the return is received, please allow up to 3-5 business days for the item to be processed from the date we received your return. If the item has been damaged it is not eligible for return or exchange. Please click here to contact our Customer Care team for assistance.