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General Return & Exchange Policy

Returns 

If you want to return a bed which has NOT come into contact with your dog and the vacuum seal has not been broken, we will issue you a 75% refund (25% restocking fee) and it must be returned within 10 days from the product being received. We do not provide pre-paid return labels.

Please note that embroidered items cannot be returned or exchanged.

Size Exchanges 

If you ordered a bed that is too large or too small and would like to return or exchange it, please send an email with your invoice number and name to [email protected] We accept exchange requests up to 10 days after you receive the product. If you want to exchange your bed for a larger size, simply send us your unused bed along with a check (or money order) for the difference and we will send you the correct bed. In order to enact the exchange the vacuum seal must not be broken. If you wanted a smaller size, send your unused bed to us and we will send you the correct bed and a credit will be issued. Please note that return shipping costs are the responsibility of the customer.

For example, if you ordered a Medium size bed ($79) and realized that you would rather have an Large bed ($109), send a check or money order for the $30 difference along with your unused bed back to us. We'll send out your new bed thereafter.