Order Changes and Cancellations

Once an order is placed it is not possible for us to modify the items on the order in any way. This includes changing the size, color, quantity of existing items, removing or adding products, or adding embroidery. However, if the order has not yet shipped, we may be able to cancel the order so that you may place a new one that includes the desired changes. If you need to make a change, please contact us immediately via phone 844-772-3125 during business hours to see if we can cancel the current order for you.

Due to the speed at which we package orders for shipment, we cannot guarantee a successful update of the address of an order in our system. It is the customer's responsibility to double-check the address information entered prior to submitting the order. If you use a third-party payment option like PayPal, G Pay, or Shop Pay, please make sure your account on those sites is using your correct shipping address. If there is a problem we will do our best to update order information as needed, and for the best chance of success please reach out immediately to us for assistance.

We can make changes to the shipping address on an order up until the item is packed and a shipping label generated. After that, the handling of the package is no longer under our control. After that point, all we can do is contact the carrier to try and update the shipping address of the package that is in transit. FedEx charges us a $17 flat fee for any address corrections, including fixing misspellings, adding apartment numbers, or changing the address completely. Due to this, any shipping address changes made after the shipping label is created will require a $17 payment from the customer to cover the carrier’s fees. Please note that FedEx does not guarantee a successful address change. Though small, there is a chance that the package may still not end up going to the correct address. We can send a replacement if this happens, but it will use up the warranty on the original order. 

If you have misspelled the street address or forgot to add an apartment number, you can contact FedEx at 800-463-3339 and request to have the package held for pickup instead of updating the address. They will do this free of charge for you. 

Please note that once an item is out for delivery, no changes can be made to the address. 

Order Cancellation