PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment type, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
If you register for email or if you provide your email address to us, we will send you emails about new products, special sales, promotional offers, and pet related information. If you are part of an SMS/text messaging campaign or program, you can find information below about your choices with respect to such campaigns or programs. Please also see below for other choices you have regarding how we collect, use, and share the information we collect.
HOW WE SHARE INFORMATION ABOUT YOU THAT WE COLLECT
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/
We use Shopify to power our online store for taking orders and credit card processing. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy
We also use other payment processors, including PayPal, Apple Pay, and Amazon Payments. The personal information these processors will receive includes financial information such as credit card details and account numbers. We do not store this information in our systems, but facilitate your ability to use these payment options on our website. You can view these payment processor privacy statements here:
We use Oracle’s NetSuite as our ERP system for order fulfillment. You can read more about how NetSuite uses your personal information here: https://www.oracle.com/legal/privacy/
We use Klaviyo for our e-mail marketing. You can read more about how Klaviyo uses your personal information here: https://www.klaviyo.com/legal/privacy
We use Gorgias as our customer service platform to assist customers with order cancellations, returns, exchanges, warranties, and other requests. You can read more about how Gorgias uses your personal information here: https://www.gorgias.com/legal/privacy
We use FedEx and UPS as our freight carriers for order deliveries: https://www.fedex.com/en-us/trust-center.html
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by using the links below:
- Google: https://tools.google.com/dlpage/gaoptout
- Meta: https://about.meta.com/actions/protecting-privacy-and-security/
- Wunderkind: https://www.wunderkind.co/privacy/data-request-instructions/
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/
To remove your name from our lists: You can choose to decline communications from us at the point that we request your information. After we have collected your information, you can choose to stop our communications or our service or stop us from sharing your information with other companies. To exercise any of these options, please contact us as set out in the “Contact Us” section below.
To stop email communications: If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email.
To stop text messages and calls: When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
SAFEGUARDING YOUR INFORMATION
We have reasonable physical, electronic, and administrative measures in place to help safeguard the security of the information we collect. Nevertheless, transmission via the Internet is not completely secure and we cannot guarantee the security of information about you.
WHAT ARE YOUR DATA PROTECTION RIGHTS?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification - You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure - You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to Our Company's processing of your personal data, under certain conditions.
The right to data portability - You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us here: https://k9ballistics.com/pages/support
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
SERVICES NOT INTENDED FOR CHILDREN
The online K9 Ballistics services are not intended for the use of individuals under the age of 16, and we do not knowingly collect information online from individuals under the age of 16. If we become aware that personal information of anyone younger than 16 has been provided to us without the necessary consent, for any purpose, we will delete the information from our files.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at https://k9ballistics.com/pages/support or by mail using the details provided below:
K9 Ballistics, Inc
708 Via Alondra
Camarillo, CA 93012