K9 Ballistics
Built to Last Promise

We’re in the business of creating the world’s longest-lasting and highest-quality dog beds and accessories, with a commitment to the well-being of our people, pets, and planet.

We've Got You Covered

120 Day Chew Proof Warranty™

If your dog damages their bed within 120 days after receiving it, we will provide you with a one-time replacement of the cover or bed (dependent on product type; see more details below).

10 Year Won't Flatten Warranty

If your orthopedic mattress flattens more than 2 inches within 10 years of receipt, we will replace it once free of charge. This warranty applies to solid-foam style orthopedic mattresses only.

30 Day Manufacturer's Warranty

If the bed, bed component, or accessory arrives with any defects from the manufacturing process or damage from transit, we will replace the affected component free of charge.

Submitting a claim is easy!

Before you start, make sure you have the order number and email address used to place your order. Visit the warranty portal and follow the steps to submit your photo of the damaged bed and select your replacement.

Warranty Portal
Need help with a claim?

If the size you need for your replacement is currently out of stock or you desire warranty store credit in lieu of a replacement, please contact customer service directly instead of submitting a claim through the portal.

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Frequently Asked Questions

The 120-day warranty provides a replacement of the damaged item only; we are not able to provide refunds on used or damaged items. If you do not want the replacement, we recommend getting store credit instead and applying it towards a stronger bed model.

With our 120-day warranty, you can submit a claim once per eligible item within the 120-day period. With the claim, you can either receive a replacement bed or cover (dependent on the type of bed you purchased) or you can receive warranty store credit equal to the value of the replacement bed/cover. If you use the warranty on the item to get a replacement, you will not be able to use the warranty to get warranty store credit on that same item later.

If your original item was damaged quickly or easily, we strongly recommend opting for the warranty store credit and applying it towards one of our strongest beds, such as a Chew Proof Armored Dog Crate Pad or a Chew Proof Armored Vinyl Elevated Dog Bed. This will greatly reduce the odds of damage occurring the second time around. 

The warranty applies to any applicable items on an order, so if you only claim the warranty for one bed but you have two on your order, you can still submit a warranty claim later for the second bed if it is also damaged within the 120-day period. 

Warranty replacements and items purchased with warranty store credit do not come with a warranty of their own. 

If you're using our warranty portal and you don't see the size you need as an option for your replacement, please do not complete the claim. If you select an alternate size, you will be shipped exactly what you chose, even if you add a comment asking us to change the size for you. Customer care is not able to modify warranty claim orders that you have submitted through our portal.

Instead, exit out of the unfinished claim and send an email to info@k9ballistics.com with your order number and photo of the damage. We will then be able to issue you a warranty store credit code that you can use to redeem the warranty once the size you need restocks. 

If you'd like to use your warranty towards a different style of bed rather than getting a replacement of the same bed or cover you already have, we can definitely do that! All you need to do is email info@k9ballistics.com with your order number and your photo of the damage. Make sure to mention in your message that you'd like the warranty store credit instead of a replacement to ensure your claim can be processed as quickly and accurately as possible. 

Please note that if you have already claimed the warranty for a replacement, we will not be able to issue warranty store credit unless you send back the replacement in brand new condition (to qualify, replacement cannot have personalization or be modified in any way). 

If your dog is still a puppy, they may just be teething or have an excess of energy they need to work through. Incorporating extra playtime and exercise into their daily routine should help reduce destructive chewing. Providing plenty of chew toys for your dog to focus on will also give them a better outlet for these impulses. For adult dogs that still like to chew, applying a chew deterrent spray like bitter apple or bitter cherry to the bed can discourage the kind of heavy chewing that leads to damage. You can also speak with a local dog trainer or behaviorist to see if they have any recommendations specific to your dog’s personality and situation.

As long as the seller of the product shows as K9 Ballistics for the bed you purchased through Amazon, it will have the same warranty as it would if you had purchased it directly through our site. However, the warranty claim process is a little different since our online portal only recognizes orders that were directly placed through our site.

To submit a claim on an Amazon order:

  1. Locate the Amazon order number for the product by pulling up the order under your Amazon account. This will be a long number that is broken up into three parts by two dashes. Please copy this order number (do not take a screenshot).
  2. Send an email with that Amazon order number pasted into the Subject line or body of the email to info@k9ballistics.com. Include a photo of the damage done to the bed.
  3. In your email, make sure to mention if you want a replacement of the damaged item or warranty store credit for its value. If you opt for the replacement, make sure you also confirm your current shipping address.

And that's it! The warranty team will then get that processed for you, typically within 1 business day if you send it in during business hours. You do not need to ship the original item back and can continue using it or dispose of it (just make sure you've taken a photo, first!). 

Warranty Policy

120 Day Chew Proof Warranty™ Eligibility

If your dog damages their bed within 120 days after receiving it, we will provide you with a one-time replacement of the cover or bed.

The 120 Day Chew Proof Warranty™ provides a one-time full replacement of the bed for the following six products only:

  1. Chew Proof Armored™ Ripstop Elevated Dog Bed
  2. Chew Proof Armored™ Mesh Elevated Dog Bed
  3. Chew Proof Armored™ Vinyl Elevated Dog Bed
  4. Chew Proof Armored™ Padded Elevated Dog Crate Bed
  5. Chew Proof Armored™ Dog Crate Pad
  6. Tough Ripstop™ Dog Crate Pad

    The 120 Day Chew Proof Warranty™ provides a one-time replacement cover only for the following nine products; the mattress is not included:

    1. Tough Ripstop™ Orthopedic Dog Crate Bed
    2. Tough Ripstop™ Rectangle Pillow Dog Bed
    3. Tough Ripstop™ Rectangle Orthopedic Dog Bed
    4. Tough Ripstop™ Rectangle Bolster Pillow Dog Bed
    5. Tough Ripstop™ Rectangle Bolster Orthopedic Dog Bed
    6. Tough Ripstop™ Round Pillow Dog Bed
    7. Tough Ripstop™ Oval Bolster Pillow Dog Bed
    8. Tough Ripstop™ Giant 7" Rectangle Orthopedic Dog Bed
    9. Tough Ripstop™ Giant 7" Rectangle Bolster Orthopedic Dog Bed

      Warranty Store Credit

      If a warranty replacement is not desired or is not currently available, we will issue you a one-time warranty store credit for its value. This credit will be issued as a unique code that can be copied and pasted into the discount box during checkout to be applied to an order. Warranty store credit is valid for 30 days and can be used on any physical products, regardless of whether they are on sale, clearance, or open box. 

      Warranty store credit cannot be used towards the purchase of gift cards. Items purchased with warranty store credit are considered warranty replacements and do not come with a warranty of their own, even if the store credit did not cover the full value of the new item.

      10 Year Won’t Flatten Warranty Eligibility

      If your orthopedic mattress flattens more than 2 inches within 10 years of receipt, we will replace it once free of charge. This warranty applies to solid-foam style orthopedic mattresses only. It does not apply to shredded-foam filled pillow mattresses or polyester fiberfill products. It does not cover flattening or deformation caused by destructive behaviors such as chewing, scratching, water damage, or misuse. 

      To claim the warranty, please email info@k9ballistics.com with a copy of your order confirmation and a photo featuring the mattress, uncovered, with a ruler showing the current thickness of the bed. If your shipping address has changed, be sure to provide your new address for the replacement mattress. This guarantee does not apply to the outer cover of the bed.

      30 Day Manufacturer's Warranty Eligibility

      If the bed, bed component, or accessory arrives with any defects from the manufacturing process or damage from transit, we will replace the affected component free of charge. Claims must be submitted within 30 days of receipt of the order. Damage from destructive behaviors like chewing or scratching, or from misuse or intentional alteration of the product, is not covered by this warranty. Claims must be submitted within 30 days of receipt of the order. If a replacement is not desired, the standard return policy applies.

      Additional Warranty Terms

      Accessories (including, but not limited to: dog gear, blankets, car seat covers, leashes, toys, etc.) are covered only by the 30-Day Manufacturer's Warranty. They are made to be durable against wear and tear but are not intended to be chew proof, and as such are not covered under the 120-Day Chew Proof Warranty™ against dog-related damage.

      Clearance, Final Sale, and Open Box items are not covered under any warranties. 

      Our warranties guarantee a one-time replacement of the affected item when applicable. These are not money-back guarantees and damaged items are not eligible for refunds. If a replacement is not desired, warranty store credit will be issued instead.

      Warranty replacements and items purchased with warranty store credit cannot be returned for a refund. If they meet our standard return criteria, they can be exchanged for a different item or for warranty store credit only. 

      The above warranties apply only to orders placed directly through K9 Ballistics.com or through K9 Ballistics' page on Amazon. K9 Ballistics products purchased from third-party resellers are not covered. 

      Although we strive to make the strongest, most durable, and safest products available for our pups, experienced pet parents must understand that a determined persistent chewer can eventually get through almost anything. As with any product you give your dog, if they have a history of destroying or ingesting objects, supervision is highly recommended. K9 Ballistics is not responsible for any damages incurred by the use of our products.

       

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