Warranty


Chew Proof Promise™

If your dog damages their bed within 120 days after receiving it, we will issue you a one-time store credit that can be used to replace your damaged product.

Manufacturer's Warranty

If the bed, bed component, or accessory arrives with any defects from the manufacturing process or damage from transit, we will replace the affected item free of charge. Claims must be submitted within 30 days of receipt of the order. Dog and use-related damage to the item is not covered under this warranty.

More Details On One Time Warranty Replacements


If you purchased a Chew Proof Armored™ product, your chew proof armored warranty covers the replacement value for full replacement of the item.


If you purchased a Tough Rip-Stop™ Rectangle Dog Bed, Tough Rip-Stop™ Bolster Dog Bed, Tough Rip-Stop™ Orthopedic Crate Pad, or Tough Rip-Stop™ Round Dog Bed, the warranty covers replacement value for the cover only. Tough Rip-Stop™ Dog Crate Pad and Tough Rip-Stop™ Deep Den Dog Bed have a replacement value for the full replacement of the item as these two products do not have separate covers.


The warranty replacement value is good for 30 days from the date issued. The warranty is only applicable one time to your original purchase and items purchased with store credit will not come with a warranty of their own. If you do not wish to receive store credit for the damaged item, we can provide a physical replacement of the damaged item instead. We do not issue refunds for used or damaged items.


Accessories and mattresses are covered by the 30 day manufacturers warranty only. They are not covered by the Chew Proof Promise™ one time replacement. They are extremely durable and made to last a lifetime but are considered very easy for a dog to chew if unsupervised. As will any product you give a persistent chewer, supervision is suggested.


10 Year Won't Flatten Guarantee - This is a one-time warranty per mattress, applicable to orthopedic beds only (excludes pillow and fiberfill products). If your orthopedic mattress flattens more than 2 inches or 50% in 10 years we will replace it once free of charge. Flattening due to normal use is covered under this warranty. We will not replace mattresses which have flattened due to destructive behaviors such as chewing or scratching, or due to water damage or exposure to urine. To claim the warranty replacement, simply send us a photo of the mattress beside a tape measure or ruler. Please remove the outer cover before photographing the damaged fill, as this will help us see the flattened area.


For all Clearance items, we offer a 30 day manufacturers warranty against manufacturing defects only. Open Box items are not covered by our warranties. Clearance and Open Box items are final sale and cannot be returned or exchanged.


*Although we strive to make the strongest, most durable, and safest products available for our pups, experienced pet parents must understand that a determined persistent chewer can eventually get through almost anything. As with any product you give your dog, if they have a history of destroying or ingesting objects, supervision is highly recommended.

Digital warranty cannot be used for gift card purchases.

Warranty applicable only to items purchased directly from K9 Ballistics.

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