Returns, Exchanges, and Warranty Information

Durability and Commitment You Can Trust

Chew Resistant

K9 BALLISTICS TOUGH BEDS

120-Day Warranty

Chew Proof

K9 BALLISTICS COT

180-Day Warranty

close up of a small dog lying in a deep den dog bed
a golden retriever lying on a chew proof cot bed outside

TOUGH

TOUGHEST

K9 Ballistic Proprietary Fabric

K9 Ballistic Proprietary Fabric 

For Diggers and Moderate Chewers

For Persistent Power Chewers 

Machine Washable

Spot Cleanable 

Some Custom Embroidery Available

Embroidery Not Available 

S–XXL

S–XXL 

Water Resistant Ballistic Fabric

Indoor and Outdoor Durability 

Return in 30 days if the item is unused in original box

Return in 30 days if the item is unused in original box 

120-Day Damage Warranty

180-Day Damage Warranty

120 Day Warranty includes damage made to the bed by a dog, including creating holes, rips, and tears by chewing. We do not replace the mattress. We recommend removing the bed as soon as damage is made to preserve the mattress. Click here to submit a warranty claim.

180 Day Warranty includes damage made by a dog, including creating holes, rips, and tears by chewing, dragging, or pushing the cot. Remove the cot as soon as damage occurs. Click here to submit a warranty claim.

Photos required

Photos required 

Receive one free cover replacement within 120 days after receiving the bed. If you ordered custom embroidery we will provide it again free of charge. We do not issue refunds on used, defective, or damaged items.

Receive one free cot replacement including the frame within 180 days of receiving the cot. We do not issue refunds on used, defective, or damaged items.

$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges.

$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges. 

Item must be in the original box for returns and exchanges and sent back within 30 days.

Item must be in the original box for returns and exchanges and sent back within 30 days.

Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.

Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.

Custom embroidery items cannot be exchanged or returned.  

To purchase a new cover click here.

To purchase a new mattress click here.

No custom embroidery is available for cots. 

To purchase a new cot click here.


Chew Resistant

K9 BALLISTICS TOUGH BEDS

120-Day Warranty

TOUGH

K9 Ballistic Proprietary Fabric

For Diggers and Moderate Chewers

Machine Washable

Some Custom Embroidery Available

S–XXL

Water Resistant Ballistic Fabric

Return in 30 days if the item is unused in original box

120-Day Damage Warranty

120 Day Warranty includes damage made to the bed by a dog, including creating holes, rips, and tears by chewing. We do not replace the mattress. We recommend removing the bed as soon as damage is made to preserve the mattress. Click here to submit a warranty claim.

Photos required

Receive one free cover replacement within 120 days after receiving the bed. If you ordered custom embroidery we will provide it again free of charge. We do not issue refunds on used, defective, or damaged items.

$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges.

Item must be in the original box for returns and exchanges and sent back within 30 days.

Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.

Custom embroidery items cannot be exchanged or returned.  

To purchase a new cover click here. 

To purchase a new mattress click here.

Chew Proof

K9 BALLISTICS COT

180-Day Warranty

TOUGHEST

K9 Ballistic Proprietary Fabric 

For Persistent Power Chewers 

Spot Cleanable 

Embroidery Not Available 

S–XXL 

Indoor and Outdoor Durability 

Return in 30 days if the item is unused in original box 

180-Day Damage Warranty

180 Day Warranty includes damage made by a dog, including creating holes, rips, and tears by chewing, dragging, or pushing the cot. Remove the cot as soon as damage occurs. Click here to submit a warranty claim.

Photos required 

Receive one free cot replacement including the frame within 180 days of receiving the cot. We do not issue refunds on used, defective, or damaged items.

$15 return shipping fee per box on returns and non-warranty items. Fee will be waived for exchanges. 

Item must be in the original box for returns and exchanges and sent back within 30 days.

Fill out this Support Form to arrange for an exchange, return, or warranty. If you have any questions please contact us using this same form.

No custom embroidery is available for cots. 

 

To purchase a new cot click here.