Shipping & Delivery

We are currently in the holiday season, which is the busiest time of the year! We're doing our best to pack and ship orders as quickly as we can, but manufacturing takes a lot of time. Most orders will take 7-10 business days to be processed. 

Please note that we cannot guarantee delivery by Christmas, as carrier delays can be unpredictable and are outside our control. With that said, for the best chance of receiving your order by 12/24/24, we recommend ordering no later than the following dates:

12/3/24 for delivery to the East Coast
12/4/24 for delivery to Central US
12/6/24 for delivery to the West Coast

 

Shipping & Delivery

All of our orders are shipped via FedEx Home Delivery. We apologize for any inconvenience, but we are not able to ship using USPS or UPS. Please note that since FedEx does not deliver to P.O. Boxes, you will need to provide a physical address when ordering so that we can ship the order out to you. We offer free shipping on orders over $75. There is a flat-rate fee of $5 for shipping on orders below $75.

 

You will receive a shipping confirmation email when your order is ready to leave our warehouse, with a tracking number to track the shipment. All orders ship from Southern California, so please allow roughly 2-3 days of transit time for locations along the West Coast, 3-4 days for the central US, and 5-6 business days if you are located on the East Coast. Please note that these shipping times are estimates and are not guaranteed. Additionally, K9 Ballistics is not responsible for carrier-related delays. During the end-of-year holiday season carrier backlogs can sometimes add 1-2 weeks to shipping time, so it is recommended to order early to ensure prompt delivery.

 

Unfortunately, due to the shipping costs involved, we currently cannot ship outside the 48 contiguous continental United States. For Alaska, Hawaii, US territories, FPO/APO and international addresses, please consider a forwarding service like reship.com to have the order delivered to you.

 

 

If the tracking shows as delivered but you haven't received your order, please check around your property first to confirm the driver did not tuck the package out of immediate sight and confirm with your neighbors that none of them received it in error. FedEx will occasionally mark a package as delivered prematurely, so allow 24 hours for the item to be delivered past the initial delivery date. If you still have not received the package 24 hours after it was marked as delivered, please contact us so that we can start a trace with the carrier.

 

Traces take an average of 2 business days to complete and must be completed before we can proceed with lost package procedures. You must contact us within 5 days of the order being marked as delivered in order for us to start a trace. If you do not contact us within that timeframe, we will not be able to do a trace and the replacement will count as your warranty replacement. Packages reported as lost two weeks past the delivery date are not eligible for replacement.

 

If the carrier is not able to recover and redeliver the package within that time frame, we can send out a one-time replacement.* We are not able to issue refunds for orders that show as delivered. If possible, we recommend providing an alternate address or having the order shipped to your nearest FedEx store for pickup to ensure a successful delivery.

 

*Replacements cannot be returned for a refund. If a replacement is not desired, store credit for the value of the item can be provided instead.