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Returns and Exchanges
K9 Ballistics accepts returns and exchanges on items sent back within the first 30 days of receipt, provided that the item remains in like-new condition and does not meet any of the disqualifying criteria listed below. Return shipping fees are the responsibility of the customer.
Custom embroidery/vinyl text items, Final Sale, Clearance, and Open Box items cannot be exchanged or returned. Items shipped as replacements for missing packages or via warranty cannot be returned for a refund, but can be exchanged for store credit if they meet the standard criteria.
Items do not qualify for return or exchange if they:
- Have been personalized with embroidery or vinyl text
- Are Clearance, Final Sale, or Open Box items
- Have had their sewn-on tags removed
- Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Have been washed
- Have been damaged
- Were received more than 30 days ago
All returns are thoroughly inspected upon receipt; please allow 3-5 days from the date the item is delivered for it to be processed and refunded. We reserve the right to deny credit to any items returned to us that are not in new, unused condition or meet any of the disqualifying criteria specified above.
Items that have been damaged are not eligible for a return but may qualify for our warranty. Please visit our warranty page here to view the policy and submit a claim.
Return Shipping Labels
The cost of return shipping is the responsibility of the customer and will not be refunded or reimbursed. K9 Ballistics can provide FedEx return labels for a $30 fee (per package) only if the item meets the following conditions:
- Does not meet any of the disqualifying criteria listed above
- Exceeds $30 in value
- Is being shipped back in the original box
- Is being shipped from a location within the 48 contiguous United States
- Can be returned via FedEx
Items returned using a K9 Ballistics return label must be dropped off at the carrier to be sent back; we do not offer or schedule pickup services. For orders placed through k9ballistics.com, the $30 label fee will be deducted from the refund once the returned item has been inspected and processed. For Facebook, Instagram, and Amazon orders, the label fee must be paid upfront before a label can be provided. If a K9 Ballistics return label is used on a box other than the original to ship the item back, the full shipping cost—including any additional fees incurred by using the incorrect box—will be deducted from the refund. If those fees exceed the original cost of the item, no refund will be given.
For items that do not meet the criteria for a $30 label listed above, the customer must purchase their own label from any carrier of their choice to send the item back. These shipping fees are not reimbursable by K9 Ballistics and it is recommended that you select a trackable shipping method in case there are any issues with delivery.
PO Box Failed Deliveries and Rejected Packages
K9 Ballistics is unable to deliver to PO Boxes, and orders submitted with a PO Box shipping address may end up returned to sender. If an order is returned to sender by the carrier due to being addressed to a PO Box or due to being rejected by the recipient, it will be treated as a standard return and a refund less the return shipping cost ($30 per package) will be issued to the customer when the item is received and processed. If a PO Box or rejected order contains items that cannot be returned (i.e. personalized, Final Sale, Open Box, etc), no refund will be issued but the item can be reshipped at the customer's expense. Reshipping fees are dependent on what the carrier charged K9 Ballistics for the original shipment and may not match the default shipping charged on the original order.
