Returns & Exchanges
GENERAL RETURN & EXCHANGE POLICY
Ensuring you receive the world's best dog bed is important to us.
We allow returns and exchanges on an order within the first thirty days of receipt if the item(s) are in new, unused condition. Items that have been personalized with embroidery cannot be returned or exchanged. If you wish to initiate a return or exchange, please contact us here.
Items do not qualify for return or exchange if they:
- Have been personalized with embroidery
- Have had their tags removed
- Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Have been washed
- Have been damaged
- Were purchased at a discount greater than 15% (e.g. clearance items)
- Were received more than 30 days ago
- All returns are thoroughly inspected upon receipt. We reserve the right to deny refunds to any items returned to us that are not in new, unused condition.
- We provide return labels only if the item is sent back in the original box. There is a $15 return shipping fee per box. The fee will be waived for exchanges. For returns and exchanges, we will send a FedEx shipping label to be dropped off at a FedEx location. Use this link to find your nearest FedEx location. If you no longer have the original box, we cannot provide a return label and you are responsible for shipping it back. Please note that we do not reimburse return shipping costs in these cases. If our return label is used on any box other than the original (or no box at all), the full cost of the shipping label will be deducted from the final refund. If the cost of the label exceeds the total refund amount, no refund will be given.
- Please allow up to 3-5 days for the refund to be processed from the time we received your return.
- If the item has been damaged it is not eligible for return or exchange. Please contact our warranty team here for assistance.