Returns & Exchanges
GENERAL RETURN & EXCHANGE POLICY
Custom embroidery/vinyl text items and Open Box items cannot be exchanged or returned.
Items do not qualify for return or exchange if they:
- Have been personalized with embroidery or vinyl text
- Are Clearance or Open Box items
- Have had their tags removed
- Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Have been washed
- Have been damaged
- Were received more than 30 days ago
All returns are thoroughly inspected upon receipt. We reserve the right to deny store credit to any items returned to us that are not in new, unused condition. Custom embroidery items cannot be exchanged or returned. Clearance and Open Box items are final sale and cannot be returned or exchanged.
We provide return labels for items exceeding $30 only if the item is sent back in the original box. There is no fee for using our label if you are exchanging the order. If you are returning the order without placing a new one, a $30 shipping fee per box will be deducted from the refund unless you opt for store credit. Returns must be dropped off at the appropriate carrier in order to be sent back, as we are unable to arrange pickups. If you reject a package so that it is returned to sender, a $30 fee per package will be deducted from the refund upon our receipt of the rejected order since we do get charged for returned shipping in those cases. If a rejected package contains items ineligible for a return (i.e. personalized items, Open Box items), no refund will be granted for that item.
If you no longer have the original box, we cannot provide a return label and you are responsible for shipping it back. If our return label is used on any box other than the original (or no box at all), the full cost of the shipping label will be deducted from the final refund regardless of whether you opt for credit back to your card or store credit. If the cost of the label exceeds the value of the returned item, no credit will be given.
Please note that we are unable to provide prepaid labels for the return or exchange of items that are valued at $30 or less.
Once the return is received, please allow up to 3-5 business days for the item to be processed from the date we received your return. If the item has been damaged it is not eligible for return or exchange. Please click here to submit a warranty claim.
Digital warranty cannot be used for gift card purchases.