K9 Ballistics accepts returns and exchanges on items sent back within the first 30 days of receipt, provided that the item remains in like-new condition* and does not meet any of the disqualifying criteria listed below. Return shipping fees are the responsibility of the customer.

Custom embroidery/vinyl text items, Final Sale, Clearance, and Open Box items cannot be exchanged or returned. Items shipped as replacements for missing packages or via warranty cannot be returned for a refund, but can be exchanged for store credit if they meet the standard criteria. 

Items do not qualify for return or exchange if they:

1.  Have been personalized with embroidery or vinyl text
2. Are Clearance, Final Sale, or Open Box items
3. Have had their sewn-in tags removed
4. Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
5. Have been washed
6. Have been damaged
7. Were received more than 30 days ago

All returns are thoroughly inspected upon receipt; please allow 3-5 days from the date the item is delivered for it to be processed and refunded. We reserve the right to deny credit to any items returned to us that are not in new, unused condition or meet any of the disqualifying criteria specified above. 

*Items that have been damaged are not eligible for a return but may qualify for our warranty. Please visit our warranty page here to view the policy and submit a claim.

To start a return, simply click the “Start Your Return or Exchange” button on our returns page here. The portal will then walk you through the steps for generating your RMA and return instructions. We accept items back within the first 30 days provided that they are still in unused condition, have not been personalized or altered in any way, and are not a final sale item. Return shipping fees are the responsibility of the customer.

As long as the item is still unused, has not been personalized or altered, and is not a final sale item, you can ship it back within the first 30 days to exchange it for a different item. To start the exchange, simply click the “Start Your Return or Exchange” button on our returns page here. The portal will then walk you through the steps for generating your RMA and exchange instructions. We provide free return labels for bed exchanges that are being sent back in the original box. We are not able to provide labels for the exchange of dog gear, toys, accessories, and other small items.

To complete the exchange, you can either select the new bed that you want while walking through the steps of the return portal, or you can opt to send the bed back first for store credit which you can then apply towards a different option later. If you choose the option to send the item back for a refund only, it will be treated as a return instead of an exchange and return shipping fees will apply. 

Yes, the cost of return shipping is the responsibility of the customer and will not be refunded or reimbursed. K9 Ballistics can provide FedEx return labels for a $30 fee (per package) only if the item meets the following conditions:

1.  Does not meet any of the disqualifying criteria listed above
2. Exceeds $30 in value
3. Is being shipped back in the original box
4. Is being shipped from a location within the 48 contiguous United States
5. Can be returned via FedEx

Items returned using a K9 Ballistics return label must be dropped off at the carrier to be sent back; we do not offer or schedule pickup services.

If you are exchanging a bed for store credit or a different item, K9 Ballistics will provide a free return label so long as you are able to ship the bed back in the original box and that you are shipping it from a location within the 48 contiguous US. Bed purchases only; this does not apply to accessories, gear, toys, or other small items.

We are not able to accept returns on beds that have been used or damaged, no matter how quickly the damage was done. Instead, we offer a 120-day warranty, which promises a one-time replacement of the damaged bed or cover. If you do not want a replacement, you can email our customer care team at info@k9ballistics.com with your order number and a photo of the damage done and we will issue you warranty store credit for the value of the replacement so that you can apply it towards a stronger type of bed.