Returns & Exchanges
GENERAL RETURN & EXCHANGE POLICY
Return in 30 days if the item is unused in original box. A $30 return shipping fee per box on returns and non-warranty items. ($15 for each direction of travel). We cannot accept returns on used products because we can’t resell a used item. Nobody likes used stuff. Click here to submit a return claim.
Custom embroidery items cannot be exchanged or returned.
Shipping fees will be waived for exchanges. Items must be in the original box and sent back within 30 days.
Items do not qualify for return or exchange if they:
- Have been personalized with embroidery
- Have had their tags removed
- Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Have been washed
- Have been damaged
- Were purchased at a discount greater than 15% (e.g. clearance items)
- Were received more than 30 days ago