Returns & Exchanges
GENERAL RETURN & EXCHANGE POLICY
Return in 30 days for 100% store credit if the item is unused in original box. We cannot accept returns on used products because we can’t resell a used item. Nobody wants their dog on a used bed!
Custom embroidery items cannot be exchanged or returned.
Items do not qualify for return or exchange if they:
- Have been personalized with embroidery
- Have had their tags removed
- Show signs of use (includes, but is not limited to: evidence of dog fur, dander, dirt, stains, scratch marks, odors, etc.)
- Have been washed
- Have been damaged
- Were purchased at a discount greater than 15% (e.g. clearance items)
- Were received more than 30 days ago