How will my dog's bed be shipped?

Orders are shipped via FedEx/UPS Delivery. Please note that since FedEx Delivery does not deliver to P.O. Boxes, you will need to provide a physical address when ordering so that we can ship the order out to you.

When will my dog’s bed arrive?

We strive to process and ship orders as soon as possible, but manufacturing can take time. Please allow up to a week for an order to be fulfilled, and please note that adding personalization can add a couple extra days for processing. Fulfillment times can vary throughout the year, depending on demand, so if your order is time-sensitive please contact us to confirm the current processing speed.

Why don’t you ship to Hawaii or Alaska? What about international orders?

We apologize for the inconvenience, but due to the shipping costs involved we currently do not ship outside the 48 contiguous continental United States. For Alaska, Hawaii, US territories, FPO/APO and international addresses, please consider a forwarding service like reship.com to have the order delivered to you.

Do you offer expedited shipping?

At this time we are unable to offer expedited options. If you need your order by a certain date, please contact us before placing the order to confirm that we can ensure delivery in time.

I ordered a black/blue/tan bed, why is it gray?

Check the bottom of the box! The rolled gray bed that you see in the box is actually just the mattress portion. The cover will be the color you selected, and since it is slipped into the box alongside the mattress during packing, it usually ends up at the bottom of the package where it can be easy to overlook.

My mattress has a gray side and a yellow side; which side should face up?

The gray side of the mattress is the top and should face upwards when the bed is fully assembled. This means that the yellow bottom will face up towards the zipper closure while assembling the bed, and will face the floor once you flip the bed over for your dog to use.

My dog chews through every bed I buy him. What bed do you recommend?

For a serial bed-killer, the only beds we recommend is our Chew Proof Armored Beds. These are the strongest beds we have and the closest thing to indestructible we can make. They are specifically designed to thwart even the most persistent chewers with its aluminum frame, which guards all corners and edges of the bed from sharp dog teeth. The Ripstop Ballistic material that forms the bed sling is pulled tight so that it cannot be gathered between your dog’s teeth, and it’s durable enough to hold up against any scratching and digging behaviors. Best of all, it can be used indoors, outdoors, and even inside most standard wire crates!

My dog likes to chew on his beds, but he isn’t a big chewer. What might work for him?

Any of our cushioned Tough beds would be good options for a medium or light chewer. If your dog fixates on corners, we recommend a round bed, just to eliminate that temptation. If your dog goes after zippers or raised edges, you’ll want to avoid the bolster-style beds—there are more chewing targets available on that kind of bed, and it works best for lighter, more occasional chewers. 

I need a pad for my crate. Which one is the strongest?

The Ballistic Chew Proof Cot is our strongest crate bed by far. If you have a dog that suffers from separation anxiety or chews constantly out of boredom when crated, this is the only bed likely to hold up. If the cot absolutely will not work for your crate, we offer two other crate bed options: the Tough Crate Pad and the Orthopedic Tough Crate Pad. These beds are best for light or medium chewers only, as the exposed edges and corners can still fall victim to persistent chewing if your dog works at the material long enough. The Orthopedic Tough Crate Pad can hold up a bit better to persistent chewing because it has a separate, removable cover; if necessary, multiple covers can be used on the pad for better protection. The Tough crate pad is sewn completely shut and cannot be double-covered.

What size bed should I get?

The size of the bed you need will depend on the length (not the weight) of your dog. The best way to determine the right size is to measure your dog from the tip of the nose to the base of the tail; this is the minimum length the bed needs for your dog to stretch out. If you can’t get your dog to hold still, we recommend measuring a space out on the floor for the bed you’re considering as a visual guide. If you’re considering a bed with raised edges, such as the Deep Den Dog Bed or the Nesting Bolstered Tough Bed, make sure to compare your dog’s measurements to the listed sleeping dimensions, rather than the outer dimensions. All our beds also have a size guide tab on their product page that can give additional information on bed sizing. 

Do you offer custom sizing? Can you make a cover for my sofa?

Unfortunately, we cannot accommodate orders for custom sizes, items, or covers. The only products and sizes currently available are those displayed on our website.

What type of mattress is better?

We use two different kinds of mattresses for most of our beds: nesting and orthopedic. The type of mattress that will work best depends on your own dog’s preferences and needs. Our original nesting fill is made of shredded CertiPUR-US certified foam and allows your dog to sink down and nestle into the cushioning. It’s great for dogs that like to paw at their beds and rearrange the stuffing, and it is also a good choice for small dogs under twenty pounds. Our orthopedic mattress is a solid piece of CertiPUR-US certified foam, and it is much firmer, offering superior support for big, heavy dogs. The orthopedic mattress is recommended for any dog currently suffering from hip, spine, or joint problems, as well as any breeds prone to those issues later in life. If you have a dog that is over 100 lbs, the orthopedic mattress will also offer the best cushioning without any danger of flattening out. For smaller dogs under twenty pounds the foam may feel hard to them, so some small breeds may not enjoy the orthopedic mattress unless they are accustomed to firmer beds.

Which beds can be used outdoors?

Our Tough series beds work well outside. The ultra-durable Ripstop Ballistic material will hold up against most weather elements and can be easily hosed down when needed. Our Tough beds have a PVC-backed, water-resistant cover to help protect the beds against rain and fog. Our Ballistic Chew Proof Cots also make great outdoor beds, especially in the summer—the raised design allows air to circulate beneath the bed, keeping your dog comfortable and cool despite the heat.

I need a waterproof bed!

Our Tough material is PVC backed to provide water-resistance, so any beds from the Tough line will offer some protection against messes and spills. Since urine and vomit tend to be corrosive, they may seep through the cover if not quickly wiped up. For a bed that offers more protection, we recommend our Easy Clean dog beds. These beds have an absorptive layer and a waterproof liner to protect the mattress from any spill or accident. The Easy Clean bed is not chew resistant, however, and should only be given to well-behaved dogs.

I already have a bed. Do you sell just the covers?

We sell all our covers separately under the Accessories section of our website. Please note that only Tough, Tough Velvet, and Ripstop covers are considered chew-resistant and are covered by our 120-day warranty. Our covers can be used with both orthopedic and nesting-type fills as long as the dimensions match.

Are your beds really chew proof?

To be fair, there’s nothing short of hard metal that is absolutely “chew proof”—dogs have been known to chew through Kevlar, wood, bricks, chain-link fences and light metals, just to name a few! Our beds are not indestructible, but they are the most durable beds on the market.

How durable are your beds?

Durability varies by design. Each of our beds has been given a durability rating, which can be viewed under the durability tab on the item’s product page. We recommend choosing the style that matches your dog’s destructive level.

Are your beds made of Kevlar?

No. We don’t use Kevlar in our beds because heavy chewers can still get through it, and it tends to unravel into long strands that can be harmful if swallowed. Instead we use ballistic fabric for all our Tough covers.

What is ballistic fabric?

Our ballistic fabric is made from heavy-duty Ripstop ballistic material. Unlike other beds, our ballistic fabric is far more chew-resistant than cloth or other cheap fabrics that can be ripped apart at the seam. RipStop forms the unique grid pattern on our Tough covers, and stops small punctures from becoming gaping holes.

What if my dog does manage to chew up this bed?

All items under our Chew Resistant Dog Beds section are covered by a 120-day warranty. If your dog manages to damage one of these beds within the warranty period, we’ll replace the cover once, free of charge. For items such as the Tough Crate Pad or Tough Crate Cover, which don’t have separate, removable covers, we’ll send out a full replacement. Check out our warranty page for more information on how to claim a warranty for replacement.

Is the Damage Warranty a money-back guarantee? Can I get my money back if my dog chews the bed?

No, the Damage Warranty is a guarantee for a one time replacement of the cover. We do not provide refunds for used or damaged beds.

Is there anything I can do to deter my dog from chewing on the bed?

You can use a chew-deterrent spray, such as bitter apple or bitter cherry, to make the bed unpleasant for your dog to chew. The spray tastes like it sounds, and most dogs will not continue to chew after a sample of that. It’s available at your local pet store. We recommend spraying down common chewing targets like corners, edges, and seams for greatest effect. Caution! Supervise your dog when you first try one of these deterrents, as some dogs will chew an object even when it’s covered in deterrent. Every dog has its own tastes and preferences, so you may need to experiment with a few different flavors to find one that works for your pup. Also be aware that you must periodically reapply some of these deterrents to maintain their effectiveness. Check with your vet before using.

How do I submit a warranty claim?

To submit a claim, please submit a support form with a photo of the damage here and select “Warranty” as the reason for inquiry. Please include either your order number or the name and address the order was shipped to so that we can properly match your claim to the correct email. You do not need to send the damaged item back to us, and we will usually respond to a claim within 2-3 business days. 

The order is wrong! How do I change it?

If you see any errors or mistakes in your order after you have checked out, please submit a Support Form here and select “Cancel/Change Order” as reason for inquiry. This enables us to isolate your email quickly and resolve any mistakes or corrections. Please include your order number in the body or subject line of the email to help us resolve the issue even faster. Since our orders often ship the same day we receive them, you must contact us soon as possible for us to be able to make the required changes in time. Once an item ships, we will not be able to make any changes to the order.

I ordered the wrong bed. How do I cancel my order?

To cancel an order, please submit a Support Form here with “Cancel/Change Order” as reason for inquiry. Please include your order number in the body or subject line of the email to help us resolve the issue right away. Since orders often ship the same day they are placed, it is important to contact us as soon as possible so that we can stop the order before it ships. Once the order is picked up we cannot cancel the order, but we can initiate a return. Please be aware that if the order has embroidery, it cannot be canceled, returned, or exchanged once the embroidery is complete. 

How do I return an item I received?

Return in 30 days for 100% store credit if the item is unused in the original boxWe provide return labels for items exceeding $30 only if the item is sent back in the original box. There is no fee for using our label if you are exchanging the order. If you are returning the order without placing a new one, a $30 shipping fee per box will be deducted from the refund unless you opt for store credit. Returns must be dropped off at the appropriate carrier in order to be sent back, as we are unable to arrange pickups.
If you no longer have the original box, we cannot provide a return label and you are responsible for shipping it back. If our return label is used on any box other than the original (or no box at all), the full cost of the shipping label will be deducted from the final store credit. If the cost of the label exceeds the total store credit amount, no credit will be given.

Click here to submit a return claim.

I want to exchange my bed for a different size/color. What do I do?

We can only accept exchanges on items that are still in new condition (must not have any dog fur, dirt, stains, damage, or odors present) and have not been personalized or modified in any way. You must contact us within 30 days of receiving the item for us to authorize the exchange. Items that have been embroidered cannot be returned or exchanged. You will be required to ship the item back to us; please note that since we provide free shipping on all orders, we do not send out pre-paid return labels. You may place a new order for the desired item right away so that it processes faster; once the original item is received back a full refund will be issued as long as it is in brand new condition.

How do I clean the bed? Can these beds be machine-washed?

Our beds are super easy to clean. All of our covers are machine-washable in cold water on a delicate cycle. Seal all Velcro or zipper closures before washing. Tumble dry on low heat or air dry. Nesting mattresses can also be machine-washed on delicate but will take a very long time to dry completely as the foam will absorb a lot of water. Orthopedic foam mattresses cannot be washed, but can be deodorized with baking soda. Beds without removable covers, such as the Tough Crate Pad and Mini Tough Bed, can be machine-washed whole. Please note that large and extra-large beds are not recommended in a household dryer but can be hosed off or washed in a commercial/industrial washer.

*Chew Proof Elevated Dog Bed is not machine washable.

Is there any kind of assembly required for these beds?

Most of our beds have a removable cover. When the bed is first received, open the plastic wrapping of the mattress, allow it to expand, and then slide it into the cover and seal the closure. Orthopedic mattresses may need to be folded in half before you can slide them into the cover; they fill out the cover completely, so it can be a tight fit. Beds without separate covers, such as the Tough Crate Pad or Mini Tough Bed, only need to be unrolled from their packaging before they’re good for use. Our Ballistic Chew Proof cots come pre-assembled, and only need to have the legs screwed into the corners before they can be used.

What about assembling the bolster beds?

Our bolster beds come in three parts—a bottom mattress, a bolster pillow fill, and a cover with two compartments. We recommend slipping the mattress into the cover first to give it shape, and then proceeding with stuffing the bolster. The best way to get the bolster pillow into place is to unzip the bolster completely except for a small pocket about 5 inches deep at the very end. Stuff as much of the pillow into the pocket as possible, and then seal the zipper up about five more inches. Stuff as much pillow into the expanded space as you can, and repeat this method until the entire pillow is in place. 

What is an orthopedic bed?

An orthopedic bed provides all-over, even support. It reduces pressure on joints and can help relieve pain in an aching pet. It’s a must-have for any older animals suffering from arthritis or hip and spine-related issues. It’s also great for younger dogs as well, providing proper support right from the start to help prevent future ailments.

What are your orthopedic mattresses made of?

Our orthopedic beds come in two styles—a five inch thick mattress on our regular beds, and a two inch thick insert for our orthopedic crate pads. Both types of mattresses are made from CertiPUR-US certified foam manufactured here in the US and contains no separate layers or adhesives. 

Is an orthopedic bed only good for older dogs?

An orthopedic bed is great for dogs of all ages! For big dogs and breeds prone to hip or joint problems later in life, it is best to provide them with full support from a young age to help prevent or delay the onset of those issues. Dogs that weigh twenty pounds or under may not weigh enough to make an impression in the foam, so a full-size orthopedic bed may not be best in that particular case. For a smaller dog, the thinner orthopedic Tough crate pad may be a better choice.

My orthopedic bed is starting to smell. How do I clean it?

To clean an orthopedic bed, first remove the cover and liner. Seal all Velcro and zippers and wash the covers in cold water on a delicate cycle. If they are retaining odors, washing with half a cup of baking soda will eliminate the smell. The foam itself should not be washed; the dense foam can take weeks to dry out if it gets wet, and damp foam may get moldy if returned to its cover before it fully dries. Instead of washing the mattress, please allow it to air out in a warm, dry place for a day or two. Before replacing the covers on the mattress, sprinkle baking soda liberally throughout the foam on both sides. The powder will penetrate deep into the foam to eliminate any built-up odors.

Do you have a guarantee on your orthopedic beds?

We offer a ten-year guarantee against flattening for all our orthopedic mattresses. If you experience any loss of support or flattening of the bed within that time period, simply send a photo of the flattened foam to our warranty department along with your order information. We will then get a one-time replacement mattress sent out to you free of charge.