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Frequently Asked Questions
Persistent chewers need Chew Proof Dog Beds built for dogs who have destroyed every other bed. Continually chewing until bedding is in pieces. Our Tough & Durable Dog Beds were designed for occasional chewers who are rough on their beds. Made to stand up to dogs that dig and scratch, as well as numerous washes.
The toughest beds can be found in our K9 Ballistics Chew Proof Armored line. They are a last resort for those pups that have destroyed everything else. We’ve created our Chew Proof Armored dog bed line for those pups that are chewers. These beds are armored because they have a metal frame that keeps dogs from accessing corners and edges of their bed. They come in raised and floor models, with stuffing or without, and offer great support and insulation.
Your bed is covered by our Chew Proof Promise.
Chew Proof Promise™
If your dog damages their bed within 120 days after receiving it, we will issue you a one-time store credit that can be used to replace your damaged product.
Contact us through our warranty support form and we'll take care of it ASAP.
Made from our proprietary ripstop ballistic fabric, this tough cover is made to sleep cool. With a water repellent finish and a waterproof backing, this fabric was made for the wear and tear of a dog's lifestyle and will hold up well against chewing & scratching. In a recent third party test, our ballistic fabric tear tested better than 1000D Cordura fabric!
Nesting and Orthopedic mattresses are both made in the USA from pure Certi-PUR US foam. It’s made without ozone depleters, heavy metals, or formaldehyde and has low VOC emissions for indoor air quality. The solid foam for orthopedic mattresses is made from the optimal density foam to provide proper spine and joint support and even weight distribution, enhancing comfort. Our shredded foam for nesting mattresses is designed to move and breath providing a more cloud like, body conforming support. Shredded foam provides better support than polyester fiber filled beds.
Yes, we offer embroidery on all products with removable covers. We offer several different colors of thread to choose from.
Most of our beds have a removable cover. When the bed is first received, open the plastic wrapping of the mattress, allow it to expand, and then slide it into the cover and seal the closure. Orthopedic mattresses may need to be folded in half before you can slide them into the cover; they fill out the cover completely, so it can be a tight fit. Beds without separate covers, such as the Tough Crate Pad or Mini Tough Bed, only need to be unrolled from their packaging before they’re good for use. Our Ballistic Chew Proof cots come pre-assembled, and only need to have the legs screwed into the corners before they can be used.
Our beds are super easy to clean. All of our covers are machine-washable in cold water on a delicate cycle. Seal all Velcro or zipper closures before washing. Tumble dry on low heat or air dry. Orthopedic foam mattresses cannot be washed, but can be deodorized with baking soda. Beds without removable covers, such as the Tough Crate Pad and Mini Tough Bed, can be machine-washed whole. Please note that large and extra-large beds are not recommended in a household dryer but can be hosed off or washed in a commercial/industrial washer.
All orders are shipped via FedEx Home Delivery. Please note that since FedEx Home Delivery does not deliver to P.O. Boxes, you will need to provide a physical address when ordering so that we can ship the order out to you.
Most orders ship within 2-3 business days and will arrive 3-5 days after processing. Personalized embroidery items take a little longer to prepare.
At this time we are unable to offer expedited options. If you need your order by a certain date, please contact us before placing the order to confirm that we can ensure delivery in time.
To cancel an order, please submit a Support Form with “Cancel/Change Order” as reason for inquiry. Please include your order number in the body or subject line of the email to help us resolve the issue right away. Since orders often ship the same day they are placed, it is important to contact us as soon as possible so that we can stop the order before it ships. Once the order is picked up we cannot cancel the order, but we can initiate a return. Please be aware that if the order has embroidery, it cannot be canceled, returned, or exchanged once the embroidery is complete.
We apologize for the inconvenience, but due to the shipping costs involved we currently do not ship outside the 48 contiguous continental United States. For Alaska, Hawaii, US territories, FPO/APO and international addresses, please consider a forwarding service like reship.com to have the order delivered to you.
Unfortunately, it did not. A gateway transaction error occurs if the billing address entered does not match the billing address associated with your credit card. Failing this verification step will prevent an order from being placed, but you may still see a pending charge on your card from the attempted transaction. You card may even put these funds on hold to reserve them. However, since a valid order was not created and the funds cannot be transferred, the transaction will drop off your card and release the funds automatically. This typically takes a few business days. If you repeatedly get this error during checkout, you may want to contact your bank to confirm the billing address on file for your card, or checkout using a different card or PayPal instead.
ShopPay, GPay, and PayPal are for Express Checkout only. To pay via credit card or Sezzle, you’ll need to ignore those Express options and enter in your contact information into the fields provided on the first page, and then proceed to the shipping page. Once you’ve selected the shipping method, you can continue to the payment page that will offer you the option of paying with credit card, PayPal, or Sezzle. Select Sezzle from the list and click the “Complete Order” button. The site will then direct you to Sezzle, where you can complete the setup process for the payments. Please note that we have no control over Sezzle’s collection of payments, and if you have any trouble setting up the payment information or have any questions regarding the process, you will need to contact Sezzle’s customer service directly for more assistance.